Customer Service Representative

  • Location
    Westbrook, Maine
  • Job type
    Direct Hire
  • Salary
    $ 15 - $ 16 / Hour
  • Category
    Call Center & Customer Service - Customer Service

Ideal Candidate has recent medical billing, patient account or health insurance claim knowledge;

-Will have exceptional customer service skills to all internal and external customers;
-Use manual and electronic resources available to arrive at the answer for a single call resolution whenever possible;
-Follow protocols and procedures for handling issues out of your scope/requiring additional review;
-Follow team and company policies for optimal performance;
-Participate in Training, Meetings, and other Events developed for the purpose of process improvement, team building, employee engagement, etc.

-Answer incoming calls from patients, parents, insurance companies, attorney offices, and any other professional offices regarding medical bills, billing questions, process estimates, refund requests, provider participation status, and others.
-Run payments via online module and post into EPIC
-Work mail, voicemails, and emails - research the account and respond to the sender
-Make outgoing calls when appropriate, including pre-collection and delinquent payment plan courtesy calls.
-Reviewing, researching accounts that have populated in various queues

-Knowledge of Patient Accounts, Health Insurance Claims, and/or Medical Billing;
-Worked in a high volume call center
-Excellent Computer skills with experience using multiple windows/screens at the same time;
-Exceptional telephone and written customer service skills to all internal and external customers;

  • Apply with Adecco

Reference number US_EN_1_020045_11808510