Customer Service Representative

Great Temp-to-Hire Customer Service Representative position in Westbrook, ME!

Duties:
-Answer incoming calls from patients, parents, insurance companies, attorney offices, and any other professional offices regarding medical bills, billing questions, process estimates, refund requests, provider participation status, and others.
-Run payments via online module and post into EPIC
-Work mail, voicemails, and emails - research the account and respond to the sender
-Make outgoing calls when appropriate, including pre-collection and delinquent payment plan courtesy calls.
-Reviewing, researching accounts that have populated in various queues
Ideal Candidate will have exceptional customer service skills to all internal and external customers; Use manual and electronic resources available to arrive at the answer for a single call resolution whenever possible; Follow protocols and procedures for handling issues out of your scope/requiring additional review; Follow team and company policies for optimal performance; Participate in Training, Meetings, and other Events developed for the purpose of process improvement, team building, employee engagement, etc.

Experience: Proficient computer use;
Excellent Customer Service;
Reliable Team Player
Previous Insurance/Billing experience
Previous Call Center experience

Call 207 772 2882 OR TEXT 978-261-7353 for additional details!!

  • Apply with Adecco

Reference number US_EN_99_020045_12009249