Customer Service Representative

  • Location
    Westerville, Ohio
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Office, Clerical & Administrative - Clerical

Adecco is assisting a promotional marketing agency with a full time Customer Service Representative position. This company is located in Westerville.

Order Processing and Communication

Accurately enters orders
Maintains order status updates in SmartBooks
Communicate changes in order status to key stakeholders
Review order documentation for accuracy
Ensure proof approvals are received and reviewed and document waivers of proof, if necessary
Regularly communicate with third parties to ensure on-time delivery
Maintain accurate ship dates in systems
Resolve issues and communicate changes to key stakeholders, as needed
Maintains order entry desk according to process flow requirements
Demonstrate a positive and professional demeanor with key stakeholders at all times (written and verbal)
Database Maintenance
Partner with sales and maintain current client information in systems.

Additional Duties
Backup Support
Provide back up support as needed
Provide kitchen duty as assigned


Strong written, verbal and interpersonal communication skills
Strong conflict resolution skills
Strategic thinking skills
Ability to see the big picture
Ability to multi-task and handle numerous assignments simultaneously
A process thinker seeking productivity and exceptional customer service
Ability work in a team environment
Good computers skills; able to use proprietary software; able to use MS office outlook


Within the company: Interaction with principal, customer service, and accounting, and operations director
External to company: Clients, sales team and vendors


High school diploma or equivalent;
2 years prior customer service experience, industry experience preferred.
Any combination of training and experience, which provides the required knowledge skills and abilities.

This is a full-time position, 8 a.m. - 5 p.m., Monday-Friday.

Where do I go from here?

Please apply online at:

Search for Polaris Branch or Office 5885

Watch your email for skill evaluations from Xpert-Proveit Testing & take those evaluations as soon as possible.

Adecco will contact you to discuss more details & schedule a time to meet with you.

We look forward to working with you and THANK YOU for choosing Adecco, the largest staffing organization in the world.

Adecco Staffing U.S. is the nation’s leading provider of recruitment and workforce solutions. We are the pre-eminent workforce management partner for Fortune 500 companies and career advisement expert for American workers, serving all of the key industries and professions that drive our economy forward. Adecco has over 400 career centers and, on any given day, connects 70,000 talented workers to the best job opportunities across the country, making us one of America’s largest employers.

Adecco North America is an Equal Opportunity Employer

  • Apply with Adecco

Reference number US_EN_1_025885_11808793