Customer Service Representative

  • Location
    Williston, Vermont
  • Job type
    Direct Hire
  • Category
    Office, Clerical & Administrative - Administrative Assistant

Adecco Staffing is assisting a local client in Williston, VT that is looking for an experienced Customer Service Representative. The Customer Service is responsible for the timely and accurate order entry, coordination, and follow-up of all product orders.

Responsibilities for this Customer Service Representative Position include:
• Enters new accounts into systems;
• Works with the sales team on new client set up;
• Manages and processes sample requests, replacements, review of orders, and call tags for shipping;
• Coordinates with accounting department on billing, collecting, new customers, and month-end financial information;
• Attends daily operational meetings with warehouse staff to coordinate packing and shipping schedules for all pending orders;
• Communicates with othernoffices and clients to provide information regarding product outages, orders processed, and pending orders;
• Calculates freight cost and coordinates customer preferences;
• Processes and maintains records of out of stock items and coordinates release, shipment, and invoice once confirmed in stock and released for shipping;
• Tracks orders and enters them into the billing system, utilizing tools to ensure the system is free from disorder;
• Works with the customer, and coordinates with the proper department, on any issues they may have;
• Manages and maintains pricing structures;
• Prepares and mails billing invoices to client; prepares month end statements and mails.
• Answers phone calls in a friendly manner and answers questions appropriately;

Qualifications:

• 3-5 years related data entry or Customer Service Representative experience; OR
• Equivalent of relevant education and experience; AND
• Attention to detail and organizational skills are a must; AND
• Ability to prioritize work; AND
• Ability to function well under pressure; AND
• Excellent oral and written communication skills; AND
• Good problem solving abilities; AND
• Ability to respond to common inquiries or complaints knowledgeably and respectfully; AND
• Proficient with Microsoft office and practical use of spreadsheets.
• Team spirit
• Good Analysis
• Creativity
• Caring about quality & safety

  • Apply with Adecco

Reference number US_EN_1_020950_11739760