Customer Service Representative

  • Location
    York , Pennsylvania
  • Category
    Call Center & Customer Service - Customer Service
  • Job type

Adecco is currently assisting a local client in their search to fill an exciting Contract, Customer Service Representative role in York, PA! Apply now if you meet the qualifications listed below!

Pay Rate: $13.31 per hour
Duration: 12 months

This job is responsible for communication with customers through a variety of channels such as E-Mail, telephone and online messaging. Will respond to issues as outlined in existing procedures and when necessary will consult with supervision on customer issues. Contacts are varied, some are non-routine. Follows standard screens/ scripts to perform tasks. Resolves many questions and problems, refers more difficult items to higher levels for guidance. Knowledgeable of company products & services. De-escalate situations with upset customers. May assess customer needs and suggest alternative products or services. Research contract issues for supporting departments such as Claims for Service Recruitment. Applies and develops basic skills to procedures for the position. Problem solving skills. Assess customer needs Deal with customers Good verbal and written communication skills Active listening skills

EDUCATION: High School Diploma or GED

EXPERIENCE: 2-3 years of related experience in the function or similar activity. 6 + months experience with the company. Knowledgeable in all the duties of the CSR I position, or similar positions. Has gained knowledge & experience with computer system and company products & services. Consistently meeting the call metrics of a CSR

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Laurie Czechowski,, (631) 844-7620

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_393277