Customer Service Representative/Order Entry

  • Location
    San Diego, California
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 15 - $ 17
  • Category
    Office, Clerical & Administrative - Buyer / Purchasing

The CSR is responsible for intercepting faxed orders, keying orders in to system, conducting follow-up phone calls to requestors. The CSR is responsible for all communication between the various departments within the company and it’s customers and, therefore must have excellent customer service skills.

Your tasks and responsibilities

•    Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee. 
•    Compiles, sorts and verifies accuracy of data to be entered. 
•    Examines records such as bills, computer printouts, bills of lading and related documents and correspondence and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone. 
•    Enters order into automated system and computes total cost for customer. Records or files copy of orders received as requested. 
•    Communicates with warehouse, or the correct departments to ensure timely deliveries.
•    Compiles statistics and prepares various reports for management.
•    Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.
•    Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
•    Provides back up support for all accounts other than primary.

Your skills and experience

•    Knowledge of Windows-based order entry system
•    A minimum of 2 (two) years experience in customer service
•    Effective written and verbal communication skills
•    Intermediate skills in Microsoft Word and Microsoft Excel
•    Experience with AS400 or any Warehouse Management System (WMS) experience is highly desired
•    Exercises initiative in following up on pending issues and orders
•    Ability to effectively solve problems
•    Ability to establish priorities and multi task
Must have intermediate to advance knowledge of Excel spreadsheets

  • Apply with Adecco

Reference number US_EN_99_020641_11743193