Customer Service Representatives

  • Location
    Mesa, Arizona
  • Job type
    Contract/Temp to Hire

Adecco is recruiting for Customer Service Representatives in Mesa, AZ. 

 

The successful individual will provide information and services to rental car customers for any tolls or violations incurred during the rental period. While working with minimal supervision, the qualified candidate must be passionate about best-in-class service, enjoy and embrace challenges and operate with a can do attitude in a team environment.

 

The responsibilities for this position include, but are not limited to the following: Provides one-stop resolution and education to customers on products and services demonstrating Integrity, Grace and Servant Leadership (ATS core values) with every interaction. A few of the services are as follows:  Providing account information and/or status, Processing payments, Facilitating disputes, Providing documentation (i.e. invoices, receipts, images, etc.) Displays positive, professional and empathetic customer-focused approach. Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently. Develops and maintains product, process, and technical knowledge related to services. Exhibits effective communication skills tailored to the audience. Is able to document customer interactions in a clear and concise manner. Qualifications: High School Diploma or GED equivalent 2+ years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment. Proficiency with Windows based applications, including Office and Outlook, Minimum of 30-35 words per minute typing skills, Strong interpersonal skills and ability to interact with varying personalities and defuse sensitive situations under pressure, Bi-lingual (Spanish) is a plus

 Must demonstrate reliability and dependability, including schedule adherence and attendance.



  • Apply with Adecco

Reference number US_EN_99_020094_11902444