Customer Service Specialist

  • Location
    Fort Worth, Texas
  • Job type
    Contract/Temp to Hire
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a large client in their search for a Customer Service Specialist

 

First point of contact for inquiries received from high revenue clients via email or phone channel

Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests

Requests consist of treasury, cash management, card and/or depository products

May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support

Receive and respond to requests received by email or phone

Provides resolution for requests received via phone or email

Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight

Conduct limited research and respond to client and be able answer questions and inquiries

Utilize the various bank systems to support clients requests

 

Required:

1+ years of experience working with customers in a call center environment

Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications

Comfortable receiving ongoing performance feedback and coaching

Ability to engage with customers, begin a conversation, build rapport, and handle objections ¿

 Comfortable with ongoing change and learning new technology/processes

Ability to analyze and resolve customer inquiries

Ability to provide a positive customer experience through creative solutions

At least an intermediate ability in computer skills

 

Desired:

Experience in the banking and finance industry  

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume.

 

If you have any questions surrounding the application process, please feel free to reach out to: Jenifer Robinson at Jenifer.robinson@adeccona.com

 

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_99_022862_11912194