Customer Service Specialist

New

Our client exclusively serves the pharmaceutical & biopharmaceutical and nutraceutical markets with integrated glass and plastic containers, closures and accessories for packaging, using the state-of-the-art materials and technologies. This includes transparent and amber bottles in Type I, II, and III glass for a range of dosage forms, as well as child-proof and tamper-evident closures. These products are developed to guarantee drug integrity and improve patient quality of life.

Responsibilities:

  • Build and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty

  • Serve as the first point of customer contact for general inquiries like pricing, products, scheduling, etc.

  • Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires

  • Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns

  • Update customer information in the customer service database during and after each call

  • Partner with the management team to stay updated on product knowledge and be informed of any changes in company policies

 


Requirements:

 

  • Fluency in Spanish is required; knowledge of Portuguese is a plus

  • High school diploma is required; Associate's degree in Business is preferred

  • Ability to multitask 

  • Knowledge of some computer based systems such as Microsoft Word and Excel

 

***This is a direct hire, permanent opportunity***

  • Apply with Adecco

Reference number US_EN_99_025355_606528