Customer Service Specialist

 

Do you love working with people? How about a long-term career opportunity where you can assist people every day? Adecco Staffing in Rapid City is currently assisting a local client in recruiting for detail-oriented Customer Service Support Specialists. This is a long-term opportunity that will give you valuable experience to enhance your career. Successful candidates must have excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service. As a Customer Service Support Specialist, you will be responsible for handling a high-volume amount of calls in addition to other work items. If you meet the qualifications listed below, please Apply Now!

This opportunity will begin in a work-from-home setting and will transition to an in-office position once the organization's Covid-19 policy deems it appropriate to return to the office.

Minimum Technical Requirements:

• High speed internet connection

• Limited use of household internet during working hours (minimal number of additional users of internet during working hours)

• Active Smartphone

• Working knowledge of basic PC functions, ability to use multiple tools and applications

 

Responsibilities for the Customer Service Support Specialist include:

• Provides consumer assistance (phone/online) with the interpretation and resolution of problems

• Answer calls with varying degrees of questions or concerns

• Possess a positive can-do attitude, a strong work ethic and the ability to work independently

• Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken

• Use computer systems to track, gather information, and/or troubleshoot the items raised by the customer

• Achieve productivity standards and goals set by the company while maintaining high level of customer service

• Other duties as assigned by management

 

Qualifications for the Customer Service Support Specialist include:

• High School diploma or equivalent required

• 1-3 years of customer service experience

• Candidate must be able to sit for most of their shift

• Ability to work productively without direct supervision

• Excellent verbal and written communication skills

• Make good decisions and resolve issues in a clear, calm, and diplomatic matter

• Computer literate - Proficient with Email and Microsoft Word

• Able to work in a team environment

• Ability to adhere to safety policies and procedures to ensure a safe work environment

 

This is a fantastic opportunity for someone that is looking to work in customer service and grow their skillset. Pay is $13/hr. All hours must be during department hours of Mon-Fri 6am -8pm.

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

 



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Reference number US_EN_99_023795_1332295