Customer Service

  • Location
    Stow, Ohio
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 14.75 - $ 15 / Hour

Ring ring. That’s opportunity calling for you. We’re hiring for Customer Service Representatives for our client in Stow, OH! We’re looking for enthusiastic problem solvers – if you love talking with people and helping them find a solution, we want to hear from you. These are temp-hire – depending on you!

POSITION SUMMARY:
Customer Service is the critical link to strong communications between the sales field and the corporate offices. The Customer Service Rep (CSR) provides the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability. The CSR informs the field of daily customer service promotions along with providing them with error free orders.

KEY RESPONSIBILITIES:
****Due to the product knowledge and the fact that a majority of the calls are from technicians, it’s important to have some type of automotive or automotive parts knowledge.

• Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
• Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
• Provide technical support concerning information and specifications for products provided in our catalog and catalogs of our other suppliers.
• Provide features and benefits to our franchised distributors on our commissioned daily sale items.
• Perform suggestive selling of product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives.
• Input orders utilizing internal ordering software systems.
• Work cross-functionally with subject matter experts to resolve open questions.
• Other responsibilities as assigned.


Qualifications:
• High school diploma or GED equivalent
• Must be able to work 2:30 PM -11:00 PM Monday-Friday
• ASE certification, automotive experience, tool experience, or related trade school degree a plus
• On the job experience in working with general automotive mechanics a plus
• 1+ years of call center experience or equivalent experience in dealing with customers
• Suggestive sales experience

Hours: 2:30pm – 11:00pm, Monday – Friday
Pay: $14.75/hr.
****OR IF YOU ARE BILINGUAL--- Bilingual Customer Service Rep 9:30am-6:00pm ($15/hour)
If you are qualified and interested, please apply here or at www.adeccousa.com (Cuyahoga Falls office) or call 330.922.8367 for questions.

Automotive or tool knowledge or experience a PLUS!

  • Apply with Adecco

Reference number US_EN_1_020159_11777018