Customer Service SUpport

New
  • Location
    Portland, Maine
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting our premier corporation with a part time Customer Service Associate opportunity for terrific part time Customer Service Associate in Portland ME!



Customer Service Associate – Part Time Opportunity
Portland ME
W2 contract 12+ months
Pay Rate: $15.50 per hour
Hours: 2:00 pm to 5:00 pm


Job Summary
The Customer Service Representative works through multiple service channels to consistently provide a high level of customer service, as defined in the client’s Service Promise. The successful candidate navigates customers to solutions that help them get the job done. The Customer Service Associate drives sales growth by engaging in actions that identify leads for further selling opportunities with every customer.

Job Duties

Executes the client’s Service Promise and demonstrates, by action, the company Values
Assists customers in selection of product by effectively communicating product and service offerings over the phone or in person
Use SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Asks for the sale and goes after additional sales
Utilizes effective probing and listening skills to generate lead opportunities.
Recognizes and responds to cross-sell opportunities and can successfully convert inquiries into orders.
Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
Uses CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory.
Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate. Audits and purges pick tickets daily to meet BBX standards.
Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.
Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule.
Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements.
Meets or exceeds monitoring standards on phones and at counter.
Assists customers with loading product into customer vehicle.
Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses
Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents
Performs necessary housekeeping duties to maintain a clean, safe and organized working environment
Other duties as assigned

Requirements

1-2 years customer service and sales experience
1-2 Minimum Years of Experience
High School diploma or equivalent
Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
Must exhibit competencies to advance to Sales Associate position as one becomes available.
Demonstrates commitment to provide superior customer service.
Effective communicator, comfortable interacting with customers and internal partners in professional manner in person and via the phone.
Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development
Must be computer literate and able to learn required software programs including SAP
Must be able to learn and pass competency assessments specific to industry regulatory requirements
Able to operate office equipment as needed
Professional in appearance, attitude and action



Must be eligible to work for any employer in U.S. without sponsorship / NO corp to corp or 3rd party contracting arrangement / Adecco W2 only and not require relocation assistance.

***Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

How to Apply: Click on “Apply Now” to be considered for this position or other opportunities with Adecco or send your resume/cv to patricia.landay@adeccona.com.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed below. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please reach out to: Patricia.Landay@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include 401(k)and Insurance Benefit Plans.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_402897