Customer Service SUpport

  • Location
    Portland, Maine
  • Job type
  • Category
    Retail/Sales - Retail

Adecco is assisting a premier corporation seeking a Customer Sales and Service Associate for terrific contract to hire part time opportunity in Portland ME !

Customer Sales and Service Associate - Part Time
Portland, ME 04103
W2 contract 2+ months ( possibility for contract to hire or extension based upon performance )
Pay Rate: $15.50 per hour
Hours: Monday thru Friday, 2:00pm - 5:00pm

Job Summary

This Customer Service Representative works through multiple service channels to consistently provide a high level of customer service. The successful candidate navigates customers to solutions that help them get the job done. The Customer Service Associate drives sales growth by engaging in actions that identify leads for further selling opportunities with every customer.

Job Duties

Executes the client’s Service Promise and demonstrates, by action, the company Values
Assists customers in selection of product(s) by effectively communicating product and service offerings over the phone or in person
Use SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Asks for the sale and goes after additional sales
Utilizes effective probing and listening skills to generate lead opportunities.
Recognizes and responds to cross-sell opportunities and can successfully convert inquiries into orders.
Resolves customer problems promptly and accurately that retains and promotes customer loyalty.
Uses CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory.
Accurately picks "will call" and counter orders. Ensures "will call" orders are ready when customer arrives. Records daily "will call" ready rate. Audits and purges pick tickets daily to meet BBX standards.
Guides customers to internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.
Meets established volumes for number of calls taken or customer interactions handled and adheres to a strict schedule.
Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements.
Meets or exceeds monitoring standards on phones and at counter.
Assists customers with loading product into customer vehicle.
Works effectively with others in a team environment
Participates in required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions
Completes product training courses
Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents
Performs necessary housekeeping duties to maintain a clean, safe and organized working environment


1-2 years customer service and sales experience
1-2 Minimum Years of Experience
High School diploma or equivalent
Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
Must exhibit competencies to advance to Sales Associate position as one becomes available.
Demonstrates commitment to provide superior customer service.
Effective communicator, comfortable interacting with customers and internal partners in professional manner in person and via the phone.
Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development
Must be computer literate and able to learn required software programs including SAP
Must be able to learn and pass competency assessments specific to industry regulatory requirements
Able to operate office equipment as needed
Professional in appearance, attitude and action

Must be eligible to work for any employer in U.S. without sponsorship / NO corp to corp or 3rd party contracting arrangement / Adecco W2 only and not require relocation assistance.

***Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

How to Apply: Click on “Apply Now” to be considered for this position or other opportunities with Adecco or send your resume/cv to

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed below. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please reach out to:

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include 401(k)and Insurance Benefit Plans.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_404930