Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Contract, Customer Service  position in Warrenville, IL!

 

Duration:  6 months

Pay Rate:  $17.76 per hour

Schedule: Monday – Friday, 8am – 5pm

 

Performs a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies. This position will schedule closings and take information for title changes and update titles and forms per request.

•             Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.

•             Verifies contacts and account information.

•             Examines customer problems and implements appropriate corrective action to respond to customer requests.

•             Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action.

•             Maintains and creates logs, reports, records and files.

•             Investigates, analyzes, coordinates and tracks complex customer issues and problems.

•             Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.

•             May interface with offshore call center to answer questions on process or specialized situations

•             May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.

•             May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, and follow up with customers.

•             Individual is responsible for adhering to Company's and department's compliance and information security policies, practices, and procedures in the performance of the role.

•             Calls and issues are predominantly routine, but may require deviation from standard screens, scripts and procedures.

•             May assess needs and suggest/promote alternative products and services.

•             Follows established company/department guidelines/procedures and may make recommendations to department policies and procedures.

•             Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.

•             Coordinates with other functions/departments as required.

•             Strong customer service orientation

•             Must be able to work in a fast paced environment

•             Ramp up is approximately 60 days (training)  - Attendance will be extremely important for these success of this assignment.

•             MUST be comfortable with high call volume

•             MUST be able to Multi Task  - Staff will work on dual monitors and navigating multiple program while talking to customers.

•             Attention to details is extremely key for this role.

****Typing test is required****

Must have a minimum of a high school diploma or equivalent degree.


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to:  laurie.czechowski@adeccona.com

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_022862_475168