Customer Service Writer

  • Location
    Smithfield, Pennsylvania
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Call Center & Customer Service - Customer Service

The position is Service Writer. Responsibilities would include: Greeting Customers, Writing up trucks for Service, Working with Shop Foreman and Technicians to dispatch work , Making estimates, Contacting customers for repair approval, and additional tasks as needed.

Adecco has an immediate need for a Customer Service Writer for our client located in Smithfield, PA. The primary function of the Service Writer is to write up repair orders in a timely and efficient manner. If you meet with requirements below click APPLY NOW for immediate consideration.

Main Duties
? Greets service customers, sell needed work, write repair orders, and estimate costs of repairs, as required.
? Answer the telephone for the service department assisting customers with their inquiries.
? Listens to customer?s description of vehicle problem to determine possible solutions and work procedures.
? Advises the expected time the unit will be in the shop and immediately informs the customer of any delays incurred.
? Obtain authorization for any work above and beyond the original scope given to the customer, prior to beginning work on the vehicle.
? Open/Closes repair orders as needed to communicate the customer?s complaint to the technician.
? Provide verbal instruction to technicians, when applicable.
? Review all repairs performed, and be prepared to discuss with the customer, in detail, the work done.
? Schedule future appointments when requested provided the work will not overtax the available technician.
? Ensures a clear understanding of the customer?s financial responsibility to the repair order and what part of the total repair he will be expected to cover.
? Maintain satisfactory customer relations through expeditious, courteous, and fair handling of all service customer complaints.
? Administer warranty and policy adjustments in the best interest of the customer, dealership, and the OEM.
? Maintain a good working relationship of warranty offerings from all manufacturers.
? Provide clear and concise information to assist the technician on the operation.
? Provide documented proof that the repair is warrantable by using all available tools needed to obtain the information (i.e. WebCat, Sir, Cat PowerNet, etc.).
? Enter warranty repair order into the Warranty Management Database System (according to their policies) prior to sending to Warranty Central for processing.
?Edits the writing on the repair orders to short legible descriptions ensuring the customer understands what work was performed on his/her vehicle.
? Provides additional information for claims, when needed, to clarify what was done prior to sending to Warranty Central.
? Maintain a consistent Open Repair order balance established by management.
?Processes and reports the movement of all warranty parts as directed by Warranty Central. This includes the entry of parts returns information in the Warranty Management Database System.
? Understands and ensures compliance with manufacturer warranty and policy procedures.
? Refer customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.
?Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
?Provide additional assistance to other Service staff when needed.
?Receives cash, checks and credit card payments from customers; records amount received.
? Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
? Maintain a professional appearance.


- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Minimum three (3) years of strong customer service background, both in dealing with customers in person and via phone
- Must be able to use a PC to include Office and Windows software.
- Typing ability required.
- Valid Driver?s License required; must meet company insurability standards.

This is a full-time, temp-hire opportunity.

Click on ?Apply Now? to be considered for this position or any other service related opportunities with Adecco.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_1_027316_11783434