Customer Service Writer

  • Location
    Smithfield, Pennsylvania
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Call Center & Customer Service - Customer Service

We are looking for a Customer Service Writer for our client located in Smithfield, PA.. Responsibilities would include:

  • Primary function of the Service Writer is to write up repair orders in a timely and efficient manner.
  • Greets service customers
  • Sell needed work
  • Estimate costs of repairs as required
  • Answer the telephone for the service department assisting customers with their inquiries
  • Listens to customer's description of vehicle problem to determine solutions 
  • Advises the expected time the unit will be in the shop and immediately informs the customer of any delays incurred
  • Open/Closes repair orders as needed to communicate the customer's complaint to the technician
  • Provide verbal instruction to technicians
  •  Review all repairs performed, and be prepared to discuss with the customer, in detail
  •  Schedule future appointments when requested provided the work will not overtax the available technician
  • Ensures a clear understanding of the customer's financial responsibility to the repair order and what part of the total repair he will be expected to cover
  •  Maintain satisfactory customer relations through expeditious, courteous, and fair handling of all service customer complaints
  • Administer warranty and policy adjustments in the best interest of the customer, dealership, and the OEM.
  • Maintain a good working relationship of warranty offerings from all main manufacturers
  • Provide documented proof that the repair is warrantable by using all available tools needed to obtain the information (i.e. WebCat, Sir, Cat PowerNet, etc.)
  • Understands and ensures compliance with manufacturer warranty and policy procedures
  • Maintain a professional appearance.


  • High school diploma or general education degree (GED)
  • Minimum three (3) years of strong customer service background, both in dealing with customers in person and via phone
  • Must be able to use a PC to include Office and Windows software. - Typing ability required.
  • Valid Driver's License required; must meet company insurability standards.

Payrate: $12/hr

This is a full-time, temp-hire opportunity.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_027317_11776516