Customer Services Rep

  • Location
    Chandler, Arizona
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill a Customer Service Representative job in Chandler, AZ! Apply now if you meet the qualifications listed below!


  • Type: Fulltime (40 hours / week) contract
  • Location: Remote
  • Length: 12 months
  • Pay $18.50
  • Shift/Hours: Must be flexible to work various shifts; including Saturdays and Sundays. 40 hours per week. Shifts can be scheduled between the hours of 5:00am-10:00pm, Monday – Sunday
  • Training: Must be available for 8 weeks of training scheduled Monday - Friday, 10am - 6:30 pm

    Responsibilities for this Customer Service Representative job include, but are not limited to:

  • Effectively educate, promote, and guide clients through our online and mobile self-service capabilities at every opportunity.
  • Provide clients with clear, complete, and accurate responses to their questions and inquiries at point of call
  • Manage risk by accurately authenticating clients, fully adhering to policy / procedures, and proactively identifying and escalating potential risks
  • Error-free and timely processing of client requests (i.e., cred card payments, transfers within accounts, setting up online banking access, credit, or debit card activation, etc.)
  • Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
  • Display passion, commitment and deliver an experience that improves our customers financial lives

    Qualifications for this Customer Service Representative job:

  • Must demonstrate the ability to effectively promote and verbally navigate clients through online and mobile self-service options
  • Experience verbally delivering complex information clearly, concisely, and understandable to the client, while quickly establishing rapport and exuding positivity and confidence
  • Must possess the skills to navigate between multiple screens, keep the client fully engaged and manage call time, while quickly and accurately typing relevant notes and processing information in the system
  • Experience effectively deescalating customer concerns and handling objections
  • Must have experience with gathering, absorbing, and using facts / information to make effective decisions and develop sustainable solutions to problems / issues
  • Demonstrated ability to quickly learn, adapt and become highly efficient on new and / or changing systems, applications, policies, and procedures
  • Proven experience fully adhering to process, policies, procedures, laws, and regulatory requirements during all interactions, while working in a fast-paced production environment
  •  Understanding of terminology for banking and brokerage accounts, cards, small business accounts, home loans and / or online banking
  •  Inbound call center experience
  • Why work for Adecco?

  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits
  • IMPORTANT: This Customer Service Representative job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.


    The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans


    Equal Opportunity Employer/Veterans/Disabled



    Job Templates for San Francisco & LA


  • San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
  • Los Angeles: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.


    Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records

    • Apply with Adecco

    Reference number US_EN_99_027389_1897719