Customer Success Manager

An exciting opportunity for a Customer Success Manager! Want to be a part of growing start-up? Are you good at project and account management? Running a Customer Success team?

You will be reporting into the Customer Success Director and managing the Customer Success Lead team. You will be managing customer integration projects and provide customer service demonstrating high level knowledge of company products and ensuring your team is holding this standard. You will be taking initiative to further develop customer relationships, onboard new customers and provide support and consulting services to all uses of our products.

Oversee the Customer Success Leads team.
Partner with leadership team and other departments to create shorter onboarding time.
Manage data/reports and provide to leadership as needed.
Manage and coordinate multiple customer implementations simultaneously as the Customer Success Lead.
Work with Sales, Operations and Technology to facilitate seamless customer on-boarding process, ensuring stress free “Go Live” and introduction for the customer from start to finish.
Establish a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products.
Understand customer needs and develop plans to address them. Identify potential issues within customer accounts and work with internal stakeholders to take timely and effective action to resolve them.
Prioritizing and driving resolution on escalated customer issues.
Monitor adoption of assigned accounts, providing consulting services to customers and feedback to Sales, Technology and Operations.
Leveraging customer relationships as needed for prospect references.

BS/BA Degree
5+ years of experience as a project manager or program manager.
Process Driven
Passionate about customer success and driving long-term customer value
An excellent communicator, both verbal & written
A self-starter able to work independently and within a team
Ability to work in a fast-paced, entrepreneurial, results-oriented culture
Well organized with analytical with an ability to work well under pressure
Strong computer skills with ability to multitask in multiple platforms

  • Apply with Adecco

Reference number US_EN_2_225943_139498