Customer Support Agent

If you are Customer Sales Oriented- Sales savvy- Call Center experienced you may be interested in our Customer Service - Support position:

Customer Support Agent: 

¿    Answer inbound phone calls to the Customer Support Level 1 phone queue.
¿    Respond to inbound emails to the Customer Support group address.
¿    Provide pre-sales information about products.
¿    Document all activity in a central CRM/HelpDesk software platform.
¿    Troubleshoot technical issues related to installations.
¿    Assist with the activation of new sites as needed.
¿    Coordinate with Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database.
¿    Assist other team members with troubleshooting and/or administrative tasks as needed.
¿    Monitor and act upon quality analysis reports provided by the QA team.
¿    Participate in ongoing training/education of industry standards and product-specific information.
¿    Follow departmental conventions and procedures in a positive manner.
¿    Professionally represent Client via all communications mediums.
¿    Abide by all company policies and standards of conduct contained in the Client manual.

Qualifications Include:

¿    High School diploma/GED
¿    Three plus years of call center experience.
¿    Experience with solar electric products, residential electrical applications and Nation Electric Cod (NEC) helpful
¿    Experience with consumer-grade networking TCP/IP data networking preferred
¿    Experience with PC and MAC OS X
¿    Excellent verbal and written communication skills
¿    Ability to multi-task in a very fast-paced environment
¿    Be able to type at least 30 WPM
¿    Excellent interpersonal skills with both external customers and internal employees


You will be helping to support the sales team, and field customer service calls, you will need to be computer savvy and technically driven. If you are interested in this position please apply online, or call us at (208) 373-4900.

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Reference number US_EN_99_025200_479243