Customer Support

Adecco is staffing for the world’s largest provider of automatic test equipment (ATE) to the semiconductor industry. We are searching for qualified tech-savvy customer service representative who can multi-task and troubleshoot various issues while navigating through multiple databases at one time.

This position is a technical position in a dynamic B2B work environment which provides support delivery needs in a timely, accurate, and professional manner to customers across the US and Canada.

Hourly Rate will be $16.50 and Monday-Friday 10am-7pm. With a 2-week paid training and ongoing on-the-job training.

Responsibilities:

  • Take ownership of specific work assignments and ensure proper follow-up
  • Daily tasks received will be based off a wide variety of requests from their customer base mainly via email, some by phone, and will be expected to be completed by demonstrating a sense of urgency for response times.
  • Maintaining customer agreed to service levels and deliverables
  • Process incoming invoices and check for discrepancies
  • Answer invoice questions
  • Follow specific SOP guidelines
  • Common interactions for this position come from our client’s own field engineers, logistics group, district managers, sales, collections, accounts receivables departments, and our external customers. Call volume is low (averaging 5-20 calls a day total) and email volume varies (20-100) – Call and e-mails are shared by this core team

Requirements:

  • Ability to communicate effectively verbally and written format
  • 1 to 2 years of Tech Support experience
  • High proficiency in MS Office: Excel, Work, Outlook
  • Ability to work independently (Minimal supervision)

If you are interested in this role, please respond with an updated resume. Thank you.

EEO/M/W/V/D

  • Apply with Adecco

Reference number US_EN_99_027673_349820