Customer Support Coordinator


Adecco is currently assisting a local client in their search to fill an exciting Call Center Agent role in Galesburg, MI! Apply now if you meet the qualifications listed below!



POSITION: Call Center Agent
LOCATION: Galesburg, MI

HOURS: M-F, Full-Time – 8am-5pm
DURATION: 12-months, with potential to extend or go permanent
PAY: $20/hr.



Responsibilities, Qualifications, & Details:



Job Description:



The primary function of the Customer Experience Representative (CER) will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions. This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries.

Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair.

Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with Eaton

Ability to Interpret electronic data to prescribe repair strategies for all products

Thorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc.

Technical hands on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms

Strong technical skills/knowledge of all Eaton Truck products

Expertise/knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership level

Support teammates and other departments as needed

Represent Eaton in a courteous, ethical, and professional manner at all times

Ability to work flexible hours

Administer Eaton Truck Component product warranties per published guidelines



How to Apply: Click on “Apply with Adecco” to be considered for this position or any other opportunities with Adecco.



IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply with Adecco” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.



If you have any questions surrounding the application process, please feel free to reach out to: Timothy Rozier at Timothy.Rozier@adeccona.com.



The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans



Equal Opportunity Employer Minorities/Women/Veterans/Disabled








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Reference number US_EN_2_022862_411434