Customer Support

  • Location
    Duluth, Georgia
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service





POSITION PROFILE




Responsible for providing excellent customer support and timely resolution to all customer inquiries in a high volume call/e-mail environment by utilizing knowledge of company products, processes and internal resources. Ensures proper documentation and customer satisfaction on all incoming inquiries.




Job Duties and Responsibilities





Handles inquiries and calls from external and internal customers on daily basis.
Logs inquiries into Prospect System to establish tracking for future calls and ensures adequate documentation of the call for global access on a daily basis.
Updates/changes basic customer account information on a daily basis.
Utilizes logic/troubleshooting skills to resolve customer issues on a daily basis.
Handles customer billing and invoicing inquiries on a daily basis.
Works along side the assigned Customer Interaction Team Specialist to ensure proper handling of customer inquiries on a daily basis.
Resolves open inquiries within the established timeframes through decision-making and coordination with other departments.
Quickly and accurately routes requests requiring more than 15 minutes to the appropriate department.
Backs up department team members as needed.
Performs other duties as assigned.






Shift: 8-5
Pay: $$12.49/hr

QUALIFICATIONS (Education, Experience and Certifications)
* High school diploma or equivalent is required.
* Requires 1 year of business experience, including any combination of IKON and/or general business.

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Reference number US_EN_2_022862_399563