Customer Support Representative I

  • Location
    Richmond , Virginia
  • Category
    Call Center & Customer Service - Customer Service
  • Job type

Adecco is currently assisting a local client in their search to fill Customer Support Representative I in RICHMOND VA!
Apply now if you meet the qualifications listed below!


**Pay Rate is $11.00/hr.

Job Description

Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports. Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input. May also be required to answer inbound customer calls on an as-needed basis.

Please submit typing test and Windows Navigation scores in additional to resumes for your candidates - Reason for leaving employment should be listed on resume Able to handle stressful situations with ease and grace and able to speak conversationally with customers and business partners • Friendly and upbeat personality and tone with a calm, cheerful, and positive demeanor • Extroverted and confident with the ability to speak to anyone • Exudes enthusiasm • A strong willingness to learn – “very teachable” or “coachable…someone who craves feedback and constantly wants to know how they can improve Skill Sets: • Computer literate (proficient in Word and Excel, advanced IE, DOS based or mainframe system experiences a plus) with the ability to learn new processes, procedures, and applications quickly • Above average typing skills/speed (40+ WPM) • Ability to follow both written and verbal instructions with excellent analytical and organizational skills • Works well independently and in a team environment • Extremely articulate speaker Background: • Previous contact center experience preferred but not required • Previous customer service experience a huge plus • College degree or in process highly desirable • Candidate should have stable work history with some longevity (2+ years) in most past positions. Resume: • Free of punctuation, grammatical, and spelling errors • Clear, concise, and easy to read • Free of formatting issues • Reason for leaving employment listed on resume • Professional appearance of resume *Suppliers, please feel free to include your own remarks about the candidate within the resume. Please just mark them clearly. Phone Screen Attributes: • Should speak clearly and articulately • Should exude enthusiasm on the phone and show interest • Should not use slang or street talk • Should sound up-beat and friendly and have a “smile in the voice” • Should be prepared to give detailed explanation of their past work experience Other: • Candidate should be ready for phone screen at appointed time and be by the phone when I call. Additionally, candidates should be in a quiet place where they can speak freely and have pen and paper readily accessible. • If scheduled for a face-to-face interview, they should arrive 5-10 minutes early and be dressed professionally as this is a professional interview. If they are not dressed professionally, then they will not be interviewed. Any candidate that arrives late to the interview will not be seen and will not be rescheduled

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good,, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_397807