Customer Support Representative

Adecco is currently recruiting for a Support Coordinator to work in Downtown Roanoke.   As a Support Coordinator, you will be working in a fast-paced, dynamic environment, supporting the company's special education case management system.  As part of this leading edge technical support team, you will participate in providing world-class support to a broad base of users via inbound phone calls. You will provide a unique mixture of solutions-oriented technical support and customer service, resulting in maximum customer satisfaction.


Working in a Phone or Email queue to provide application support to customers, pertaining to software functionality, incident resolution and system configuration.

Contribute to the overall success of the customer, the support team and the company.

Escalates to Tier 2 and Tier 3 Support Engineering to resolve complex support issues.

Document and log support issues and subsequent resolution in CRM tool.

Create knowledgebase articles to address frequently asked questions.

Skills & Requirements

Minimum of 1 year hands-on experience supporting a multi-platform application.

Degree or equivalent experience in an IT related field.

Familiarity with relational databases such as Oracle and SQL Server preferred

Proficiency with MS Office required.

Familiarity with two of the following: HTML, CSS, SQL

Must be a self-starter, have good organization / interpersonal skills and work well both independently and as part of a team.

Superior troubleshooting and analytical skills in conjunction with a structured, systematic approach to problem-solving preferred

Dependable, accountable, and professional

Strong written and verbal skills

Task and detail-oriented

Reacts well under pressure

Good listener who can manage difficult customer situations

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

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Reference number US_EN_99_027070_462089