• Location
    Austin, Texas
  • Job type

Adecco is currently assisting a local client in their search to fill an exciting Customer Service Representatives  role in Austin, TX!  Apply now if you meet the qualifications listed below!


Contract Length: 9 months (thru 12/31/18)

Pay Rate: $17.00 to $17.50/hour


Responsibilities, Qualifications, & Details:

• Customer Service experience required/call center experience preferred. 
• Customer centric/service mentality necessary. 

Brilliant Distinctions Customer Service Representatives (CSRs) serve as first-line representatives responsible for handling inbound call inquiries and acting as subject matter experts regarding Allergan’s patient rewards program. Representatives are responsible to assist patients, physicians, and sale reps with navigating the website and mobile application, consumer promotions, eligibility and registration, program rules, password resets, as well as issuing, applying, creating, and redeeming rewards. Under general supervision, Customer Service Representatives handle customer requests in a timely, accurate and professional manner. BD CSRs foster the growth of a strong customer base through creating positive interactions and building strong relationships. 

CSRs conduct their work activities in compliance with all Allergan internal requirements and with applicable regulatory requirements. Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources and general business policies. All calls are subject to monitoring, recording for quality assurance, coaching, training and development purposes. 

Essential duties and responsibilities may include and are not limited to the following: 
1. Maintains confidential information including, but not limited to, proprietary corporate information, specifications of products, product information, customer information and personal performance. 
2. Receive and answer 75-100 patient and customer inquiries daily. 
3. Partner with Allergan Sales Representatives and our clients to provide customer service in accordance with Allergan Customer Operations service levels, recording interactions accurately within specifications. 
4. Provide excellent customer service while acting in a professional and courteous manner at all times. 
5. Resolve issues and answer questions with highest degree of quality and accuracy in accordance with company vision and values. Ethically and responsibly comply with all company standards, guidelines, standard operating procedures and all applicable laws. 
6. Provides follow-up informational calls, emails and/or case updates to customers and sales representatives within service level requirements. 
7. Utilizes reports to monitor, track and ensure completion of work as needed. 

Education and Experience 
• High School diploma required; associate’s or bachelor’s degree a plus 
• Customer Service experience required/call center experience preferred 
• Customer centric/service mentality necessary 
• Experience working with Microsoft Office Suite 
• Experience with continuous improvement projects preferred 
• Medical Device or Pharmaceutical experience preferred 

Additional Skills and Abilities 
• Skill in demonstrating professional phone manner 
• Previous leadership roles or demonstrated ability to lead 
• Experience working in a team-oriented, collaborative environment 
• Ability to communicate effectively, orally and in writing, with employees and all other internal/external contacts 
• Ability to learn and adapt to new technologies and changing processes 
• Excellent organizational skills and ability to prioritize 
• Ability to take initiative and make decisions 
• Ability to effectively handle and lead multiple tasks/projects independently 
• Perform accurate and complete work, within deadlines, with or without direct supervision 
• Ability to memorize key details regarding eligibility and qualifications for multiple programs 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply with Adecco” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to


If you have any questions surrounding the application process, please feel free to reach out to: Patrick Higgins @


The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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