Customer Support Specialist

  • Location
    Duluth, Minnesota
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Office, Clerical & Administrative

Do you have a passion for helping others? Adecco is assisting an organization that is dedicated to prevention and care in their search for a Customer Support Specialist in Downtown Duluth, MN. This is a temporary opportunity with potential for permanent hire. As a Customer Support Specialist, you will be responsible for providing support for employer and provider users of the company system. Do you meet the qualifications below? Don't wait-Apply Now!

Responsibilities for this Customer Support Specialist job include:

  • -Take inbound calls

  • -Adhere to confidentiality standards related to the personal health information

  • -Assess caller needs to determine how to best assist them

  • -Follow company procedures and policies

  • -Ensure information being given to the caller is accurate and complete

  • -Navigate computer system and use resources to find the correct answers

  • -Provide appropriate solutions to customer complaints

  • -Communicate with callers/customers in a way that helps build a positive relationship and outcome

  • -Keep record of calls and documents used while on the call

  • -Provide excellent overall service to all callers

  • Qualifications:

  • -Customer Service experience

  • -Strong phone skills

  • -Intermediate or advanced level of knowledge in Microsoft Word and Excel; Good computer navigation skills

  • -Excellent verbal and written communication skills

  • -Ability to multi task and adapt quickly to new tasks and situations

  • -High School Degree

  • Hours are full time Monday-Friday and shifts vary between 7:00 AM-6:00 PM. Compensation is $12 per hour.

    Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

    Click on Apply Now to be considered for this Customer Support Specialist job in Downtown Duluth, MN or you can visit our website to search for other opportunities that are currently available.

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    • Apply with Adecco

    Reference number US_EN_99_020956_11818095