Customer Support Specialist

Adecco is currently assisting a local client in their search to fill Customer Support Specialist in Greenwood, CO! Apply now if you meet the qualifications listed below!

• The Customer Support Specialist will be the interface between the customer (surgeon, surgeon assistant, radiologist, sales rep, downstream marketing) and operations (designers, supply chain coordinator, customer service) for a new product implementation.
• The responsibility of the Customer Support Specialist is to guide and support the user of patient specific products through the process.
• Set up Stryker WebApp accounts, train new users on the system and support the usage of the system
• Consult for technical questions and details on CT/MR scanning protocols
• Support IT related questions (usage of different type of browsers, use 3D pdf, zip files)
• Inform users anytime if necessary about the status of their customized product. Prioritize workorders and help with expedite requests if required.

Required Technical Skills and Experience
• Experienced to operate in an international matrix organization
• Computer savvy, affinity to learn new programs and systems
• Profound knowledge on supply chain structures preferable for patient specific products
• Experience in supply chain process development and improvement Emotional Intelligence
• Demonstrated pattern of learning and self-improvement.
• Strong communication skills.
• Strong problem solving and analytical skills.
• Effectively communicate technical terms to a non-technical audience (operations to customer)

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to Kristin Kaiser,, tel. 631-844-2873

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_407583