Customer Support Specialist

Adecco is assisting a local client recruiting for Customer Support Specialists in Hickory, NC.  These Customer Support Specialist positions are temp - perm opportunities!

These Customer Support Specialist positions require candidates to work directly with customers, distributors, and retailers to ensure accurate adjudication of purchased protection plans within a corporate environment.  If you meet the qualifications listed below - Apply Now!

Responsibilities for Customer Support Specialist positions include but are not limited to:
- Correctly adjudicate service requests according to established company policies and product purchased.
- Ensure service requests have been routed to appropriate department/personnel.
- Comply with established contact center policies, procedures and Standard Operating Procedures (SOP's).
- Use all tools, training, and other support elements to determine the best step/method/procedure/standard to use to solve problems and    meet objectives.
- Adhere to schedule as assigned.
- Accurately review, interpret, and communicate details of customer's purchase as it is outlined on their account.
- Demonstrate ownership of customer related concerns, ensuring follow through on all commitments as they are made.

Candidates must meet the following requirements to be considered for Customer Support Specialist positions:
- High School Diploma or equivalent
- Prior call center experience encouraged
- Experience with Microsoft Office Suite: Office, Excel, Word

What's in this for you?
- Pay rates starting at $11.00
- Weekly Pay - you receive a paycheck every week!
- Corporate work environment
- Comprehensive benefits - medical, dental and vision options available
- Bonus incentives for those that meet their Key Performance Indicators (KPI's)

We have openings on Day shift.  Candidates must be available for an 8 hour shift between the hours of 8:00 AM and 9:00 PM.

Click on "Apply Now" to be considered for this Customer Support Specialist position in Hickory, NC!

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_025277_374949