Customer & Technical Support Coordinator

Adecco is currently assisting a local client in their search to fill a Customer & Technical Support Coordinator job in Orlando, FL! Apply now if you meet the qualifications listed below!

Type:                      Full-time (40 hours / week) contract

Length:                  1 year

Pay:                        20.00

Shift/Hours:          7am – 4pm

 

Responsibilities for this Customer & Technical Support Coordinator job include, but are not limited to:   

  • The Customer & Technical Support Coordinator is essential in creating a positive customer experience by being the liaison between the customer, the manufacturing process and the sales professionals
  • The main job functions will include responsibilities related to manufacturing takeoffs, door hardware analysis, processing purchase orders for fabrication, pricing verification, customer service/problem resolution and data maintenance
  • Delivering exceptional customer service through receiving and processing orders accurately and in a timely fashion
  • Addressing and taking initiative in following up on customer inquiries
  • Resolve discrepancies found on customer orders and proactively facilitate the communication between departments for resolution Collaborate and maintain communications with Sales Representatives on customer-related issues
  • Maintain statuses on assigned customer open order reports
  • Continually determine job urgency and priorities to satisfy customer requirements, escalating issues to management as required
  • Use problem solving ability to contribute, suggest and/or improve work flows, procedures, etc.
  • Using computer proficiency to quickly and accurately enter data
  • Adhere to company policies, procedures, and system documentation
  • Work interactively with fabrication supervisors and other internal customers, to provide accurate & efficient instructions for custom fabrication of aluminum extrusions for doors and frames Assist with other related duties as assigned or required Job responsibilities: Successfully interact with other service centers and plants
  • Contribute to continuous improvement activities as needed or assigned
  • Ensure orders maintain internal schedule to keep pace to be on time to the customer Work closely with team members to ensure completion of daily tasks
  • Actively engage in safety of self and others at the facility, including holding customers and contractors responsible for best in class safety

 

Qualifications for this Customer & Technical Support Coordinator job:

  • Minimum high school diploma or equivalent from an accredited institution
  • Must have knowledge and utilization of basic measurement tools (i.e. tape measure, ruler, scale)
  • Ability to read architectural drawings or the willingness to learn Demonstrate basic knowledge of products and pricing
  • Must have worked in a construction-related industry
  • Any experience in the fenestration industry, ability to read architectural plans preferred
  • Multiple years working for a fenestration company preferred
  • Experience in an environment where they have worked with sub-contractors or contractors daily

 

Why work for Adecco?

  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits

 

IMPORTANT: This Customer & Technical Support Coordinator job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office To be considered for this position, you must use the “Apply with Adecco” button to submit your resume

 

The Adecco Group is a global leader in HR services  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world  We offer employment opportunities at any stage in your professional career  Contact us today to discuss available contract and direct hire positions  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Adecco will consider qualified applicants with arrest and conviction records for employment

  • Apply with Adecco

Reference number US_EN_99_022862_1201959