Customer Technical Support Specialist

Adecco is assisting a local client in recruiting for a current Customer Technical Support Specialist job in downtown Boise. In order to apply, you must have a Bachelor's degree. This is for a long-term temporary opportunity. As a Customer Technical Support Specialist you will interact with customers via telephone and email to provide information, process transactions, and reply to inquiries about products and services. You will also be charged with handling and resolving complaints. If you meet the qualifications listed below please Apply Now!

 

Responsibilities for this Customer Technical Support Specialist job include:

 

* Receive/Place a high volume of inbound/outbound calls with varying degrees of questions or concerns

* Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken

* Use computer system to track, gather information, and/or troubleshoot the items raised by the customer

* Achieve productivity standards and goals set by the company while maintaining high level of customer service

* Refer unresolved customer issues to designated call center department or supervisor for further investigation

 

Qualifications:

* Bachelor's degree or higher Required

* 1+ year of Customer service experience

* Candidate must be able to sit for the majority of their shift

* Excellent verbal and written communication skills

* Make good decisions and resolve issues in a clear, calm, and diplomatic matter

* Computer literate - Proficient with Email and Microsoft Word

* Able to work in a team environment

 

 

We have multiple shifts available, this is a 24/7 center.

 

Pay for this position is $16.00/hr plus overtime as needed. This is a long-term temporary opportunity.

 

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

Click on Apply Now to be considered for this Customer Technical Support Specialist job in downtown Boise or any related opportunities with Adecco.

 

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/. The Company will consider qualified applicants with arrest and conviction records.  

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Reference number US_EN_99_025200_1248229