Customs Brokerage Manager

  • Location
    Houston, Texas
  • Job type
    Direct Hire
  • Category
    Transportation - Transportation

The Manager Service Delivery has responsibility to provide leadership and resource management to the Client Service Team. In this role, the MSD must ensure efficient production and steadiness in changing environments for all client teams to the business unit goals and objectives. This includes day to day administration; managing the overall service delivery to the clients through release and classification; coordinating point-of-contact for the team; and ensuring client relationships are maintained through client contact and outstanding customer service. The MSD will manage team costs within budgeted margins; plan staff scheduling around work volumes; interact with all team members (regardless of their shift) and always be available to the team should an urgent client issue arise.

Duties include, but are not limited to:

Oversee staff operations to ensure performance within established timeframes, corporate standards, and complies with US Customs/PGA rules & regulations
Monitor and maintain the team budget and ensure operational success from a revenue and cost perspective
Guarantee client service meets corporate objectives and is provided on schedule, according to deadline
Support business development efforts, including client visits as required
Deliver professional advice to both internal and external customers
Establish standards and procedures so that Customs entries, client billings, and operations as a whole are consistent, accurate, and timely
Manage duty and freight liabilities to ensure billed/paid amounts are precise and timely
Must be aware of changing regulatory requirements to properly inform clients or staff of impactful changes
Actively develop and implement process improvement opportunities for the program as a whole

Essential qualifications

Bachelor’s Degree preferred; high school diploma (or equivalent) required
Customs Broker License REQUIRED
3 - 5 years management experience REQUIRED
6 years US Customs brokerage experience including strong working knowledge of air/sea and northern/southern border brokerage operations
Must have client relation/client facing experience
Good interpersonal skills; Must effectively communicate with client and team members
Strong leadership and development skills
Ability to reflect a professional company image
Good oral and written communication skills
Knowledge of company policies/procedures, company credit policies, client data, LII systems and solutions.
Extensive knowledge of Microsoft Office applications such as Excel, Word, Power Point
Analytical skills with problem solving ability; Ability to work in fast pace environment with large volumes of work is necessary

  • Apply with Adecco

Reference number US_EN_2_027892_137028