Customs Brokerage Operations Supervisor

Adecco is assisting a leading client in the freight forwarding industry in the search for a Customs Brokerage Operations Supervisor based in Elk Grove Village. Our client is the largest international freight forwarder in North America that specializes in international trade and compliance.

The Customs Brokerage Operations Supervisor is responsible for coordinating all activities within an Import department team including operations, shift scheduling, and managing productivity levels to ensure client satisfaction. The successful candidate is also responsible for providing technical support and leadership to the team, with a focus on meeting key performance indexes, as well as improving team’s productivity, accuracy and employee satisfaction. The ideal candidate has a logistics background with experience in supervising a large team of direct reports.

KEY DUTIES & RESPONSIBILITIES
• Supervise direct reports for work performance, productivity and behaviors to ensure compliance with policy and procedures
• Provide training, coaching, leading and advising for performance improvement as necessary
• Monitor of team’s work flow
• Conduct performance evaluations of staff as needed including the annual reviews
• Apply customer service skills to resolve issues with team members’ customers, if need be


EDUCATION
• High School Diploma or equivalent, College Degree preferred

KNOWLEDGE & SKILLS
• 5+ years customs brokerage experience through a variety of different customs roles
• 3+ years prior supervisory experience (experience with direct reports preferred)
• Customs Broker License or completion of the NCBFAA Certified Customs Specialist Course preferred
• Technical skills (US Customs Regulations, Import/Export Procedures, Hazmat Knowledge, Etc.)
• Strong Inter-personal and communication skills

  • Apply with Adecco

Reference number US_EN_2_022363_138974