Desktop Technician 2

New

Adecco is currently assisting a local client in their search to fill an Desktop Technician role in CHesterfield, MO.  APPLY NOW if you meet the qualifications below!!!
 
Start Date: April 29, 2019
Duration: Oct 26, 2019
Location: CHesterfield, MO
Pay Rate: $26.00 per hour / Adecco W2
 
Reports to: the Manager of global IT Service Management in the Global Technology Services department.
Job Overview: As a Global Support Rep, you will be a part of a team that supports all IT related matters globally. As we evolve our support processes, you will be an asset in assisting with customer incidents, requests, processes, and workflows. This is a unique, exciting role where you will be positioned to continuously learn and grow your knowledge of technology and how it relates to our company success. To succeed in this role, you must possess the ability to learn and adapt in a fast-paced environment while providing excellent customer service. Position is onsite in St Louis Office and 5 WFH days/month allowed.

Responsibilities and Duties:
• Assist with the flow and / or resolution of incidents and service requests in ServiceNow.
• Partner with our global IT colleagues on issue resolution and escalations
• Participate in security processes and audits
• Build knowledge base (KB) articles as technology changes or new technology is adapted.
• Continually improve our processes and flows by participating in brainstorming and feedback sessions.
• Participate in on-call rotation for emergency / production issues.
• Assist with account / security processes

Qualifications:
• Minimum associates degree in technology, computer science, or business administration
• Minimum 3 years experience in a global enterprise company
• Minimum 3 years technology troubleshooting experience: hardware, software, middleware, email, security, etc.
• Must be very organized with contacts, workload, processes, projects
• Must be customer-service oriented; driving issues to resolution
• Must be able to sit for long periods of time, as most work is done remotely.
 
 **Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.
 
How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.
 
IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.
 
If you have any questions surrounding the application process, please feel free to reach out to: Patrick Higgins @ patrick.higgins@adeccona.com
 
The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include 401(k), and Insurance Benefit Plans.  
 
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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