Director Shared Services

Title: Director Shared Services
Pay rate: $47/hr - $60/hr depending on experience
Hours: 8:30 am - 5:00 pm (Monday through Friday)
Location: New Brunswick
Duration: Temporary position for at 6 months with a possibility of extension and opportunity to apply for the permanent position.
We are looking for a Director Shared Services for a leading client in New Brunswick. This is a temporary position with the opportunity to apply for the permanent position, depending on performance.

The client is launching Shared Service Center and the position will lead that initiative and be an integral part of the Go Live.

  • The duties of this position will include, but will not be limited to, the following:
    Leads the strategy, development, execution and optimization of the Service Center across different functional units and departments.
  • Defines and establishes the standard operating procedures and metrics
  • Manages the integration of continuous improvement principles and strategies in all operational areas with the primary focus on ensuring high levels of accuracy, customer service and process optimization.
    Ensures compliance with HR Data Privacy controls and guidelines.
    Serves as the subject matter expert
  • Develops, executes, and manages critical metrics/Key Performance Indicators (KPIs) and an ongoing metrics monitoring program with a heavy focus on analytics and addressing improvement opportunities and new service requests from clients.
    Develops strong relationships and collaborations with functional areas, customers, and stakeholders to maintain and promote the continued connection between our clients and the Shared Service Center.
    Establishes and manages relationships with senior leadership and other project/program sponsors to ensure visibility and commitment to shared service objectives and performance.
  • Responsible for vendor management for all SSC services, applications and systems, to include, but not limited to, case management tools and system.
    Performs other job responsibilities as assigned.

  • Apply with Adecco

Reference number US_EN_99_027850_490225