Dispatch Associate

  • Location
    Alpharetta, Georgia
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a client in their search to fill a Dispatch Associate role located in Alpharetta, GA! If you would like to pursue a great opportunity, then Apply Now if you meet the qualifications listed below.

POSITION: Dispatch Associate
LOCATION: Alpharetta, GA
DURATION: 12 months (Contract)
HOURS: Monday – Friday OR Sunday – Wednesday 3PM – 12AM

Essential Functions/Responsibilities:
The Dispatch Associate is responsible for managing customer transportation needs daily. He/She coordinates customer schedules with the carriers and tracks and traces loads to execute to the predetermined schedules. The Dispatch Specialist also responds to special customer requests and adjusts carrier schedules as needed Reviews customer requests to accurately plan carrier schedules • Discuss customer needs with carriers to ensure they have sufficient information • Communicate adjustments to customer requests to ensure loads are accounted for and serviced in a timely manner • Review customer requests to confirm carriers have appropriate equipment • Assign loads to carriers to insure complete end to end UPS service goals • Tracks and traces loads and professionally escalates exceptions (overdue pickups, transit or delivery) as needed to the carriers to execute to the schedule effectively and on time • Proactively work with carriers to provide contingency solutions on at risk freight (i.e. work with Coyote or other partner carriers) • Proactively work with UPS Hub / Feeder Operations and Corporate Transportation to develop contingency solutions on at risk freight • Proactively administer interchange agreements with contract partner carriers as a contingency effort to repower loads Promotes & Maintains Positive Customer Relationships • Communicates customer transportation needs to carriers to ensure awareness of expectations • Responds to customer ad hoc pick-up requests to integrate into dispatch plans • Resolves customer issues in order to maintain long-term business relationships • Collaborates with solutions and account executives on changing needs • Assesses projected daily load counts (add and delete) with supervisor in order to respond to anticipated volume levels. • Escalates problems professionally and appropriately internally to UPS Supervisor, Operations Management, UPS Sales, Carrier Relations and other UPS functions as needed to insure on time UPS small package delivery service Documents and Analyzes Dispatch Information • Reviews and analyzes data (e.g., loads, pickup failures, delivery failures) to influence plans maximizing Dispatch results • Tracks modifications and changes (e.g., new customers, new locations, additional loads, etc.) to incorporate into future Dispatch plans • Checks customer reports weekly to assign an appropriate carrier coverage for fulfilling transportation needs • Completes reporting to communicate projected needs for the next shift General Requirements


2 years customer service and/or dispatch experience in transportation, distribution, order-fulfillment industry
Good communication and organizational skills
Intermediate MS Office (Word, Excel, & Outlook) skills
Accurate and rapid data entry and retrieval

***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas: H1B, H2B, E3, TN1***

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:

Recruiter: Symone Fields
Email: symone.fields@adeccona.com

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_404680