Dispatcher

  • Location
    Greer, South Carolina
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a local client and recruiting for a Dispatcher in Greer, SC

Position: Dispatcher
Job Location: Greer, SC
Job Duration: 4 Month Contract
Shift: MUST HAVE OPEN AVAILABILITY MONDAY THRU SUNDAY 8AM to 10PM
Pay: 12.00 per hour

To Chat with the recruiter NOW : https://flashrecruit.com/user/ArielleThurston
To Apply: email your resume directly to the recruiter: (Arielle.Thurston@adeccona.com)

MUST BE ABLE TO WORK ANY DAYS AND ANY HOURS

JOB SUMMARY
Responsible for dynamic job assignment, technician tracking, and job rescheduling functions using technical workforce management tools in dispatch centers. Also responsible for relaying and recording information to field personnel via radio, telephone, messaging or other form of communications. This is an entry level position for this job family.

MAJOR DUTIES AND RESPONSIBILITIES: Actively and consistently support all efforts to simplify and enhance the customer experience

Respond to customer service requests by prioritizing and dispatching service requests to available installation or service technicians; act as liaison between technician and customer service employees.
Assist in driving field productivity through efficient call handling and support.
Pre-call any customers that fall out of the automated pre-call system to verify issue, scheduled appointment date and time and reschedule missed appointments.
Troubleshoot and resolve issues by fixing the customers problem over the phone with the customer whenever possible eliminating unnecessary truck rolls. Escalate any issues outside of your technical scope.
Record customer service calls into computer to provide accurate customer service history in each customer account and record of service calls. Follow “where's my tech” guidelines when notating accounts.
Assist the technicians over the phone by sending hits to DCT's, troubleshooting MOXI, SVOD, VOD, HDTV, Cable Cards and High Speed Internet issues to ensure all services are working for the customer.
Close work orders using proper solution and clear codes. Ensure billing is complete and accurate by verifying the services installed are reflective of the services on the account along with the appropriate one time charges being added to the account.
Record and classify all inbound calls with the Call Tracker tool.
Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge
Ability to adhere to local and federal regulations and company policies
Ability to lift up to 25 lbs.
Ability to prioritize and organize effectively with a keen sense to detail
Ability to work in a fast paced, high pressure, environment
Ability to multi-task using multiple software programs simultaneously
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing systems)
Ability to utilize dispatching equipment such as telephone, pagers, mobile radio
Ability to read general system layouts from blue prints
Ability to wear telephone head set
Ability to work independently
Ability to work seated for prolonged periods of time
Knowledge of basic mathematics
Knowledge of Company products and services

Education

High School Diploma or equivalent Related Work Experience

WORKING CONDITIONS

Office environment
Exposure to moderate noise levels


HOW TO APPLY:
To Chat with the recruiter NOW : https://flashrecruit.com/user/ArielleThurston
To Apply: email your resume directly to the recruiter: (Arielle.Thurston@adeccona.com)

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_400353