Disputes Investigator

  • Location
    Austin, Texas
  • Job type
    Contract/Temporary
  • Salary
    $15.00/Hour
  • Category
    Accounting & Finance - Accountant - Financial

Do you come from a professional call center environment and have experience handling credit card disputes?

Adecco is staffing for one of the top pre-paid debit card companies and we are looking for well-spoken, professional, and dependable call center representatives with experience in credit card disputes.

The Disputes Investigator is a key member of the Risk Management team. The Dispute Investigator will be largely focused around researching dispute claims and processing each claim through the full chargeback cycle.

Responsibilities:
•Process disputes by researching claims, entering data in multiple databases, and filing chargebacks
•Issue adjustments for refunds and/or charges
•Provide feedback on process and system improvements to increase productivity while maintaining regulatory compliance
•Investigate and identify trends and provide feedback to leadership
•Special projects as assigned, to include working with Risk Management and Compliance departments
•Adhere to strict compliance and regulatory requirements
•Adhere to a strict attendance and punctuality policy
•Assist Team Leaders and Managers as necessary
•Assist with training as needed

Skills/Education/Experience:
•1-2 years’ experience in chargeback representation, dispute or fraud investigation, or risk management
•Detail-oriented with excellent research, analytic, and problem-solving skills
•Excellent organizational, communication, and interpersonal skills
•Ability to manage multiple projects simultaneously
•Excellent PC and technical proficiency in Microsoft Word, Excel, and PowerPoint
•Professional demeanor
•Strong math skills

EEO M/W/V/D

  • Apply with Adecco

Reference number US_EN_1_027673_11783011