EAP Counselor Specialist

Position Description: 

Call center environment providing expertise and assistance to the employee in the Employee Assistance Program. The objective of this role is to provide telephonic mental health services, employee assistance services, triage, and special services according to measurable criteria to meet the needs of callers and the contractual obligations of customers. 

Primary responsibilities include: 

-Providing telephonic Assistance to employees who are dealing with a variety of issues, including workplace stress, family issues, and mental health needs. Responding to crisis calls, determining member eligibility and benefit coverage, and performing call triage as appropriate. 
-Initiating counseling referrals and providing certification for appropriate outpatient care. 
-Assisting in the coordination of services with the provider. 
-Updating and making clinical notes in the care management database. 

Must have skills/experience: 
Masters (MA) degree or higher in a mental health or related field. 
Minimum of two (2) years of post-graduate experience 
Experience in brief cognitive-behavioral, problem solving interventions, family intervention, crisis intervention, and marital/parenting issues are necessary. 
Excellent Clinical Skills. 
Assessment Skills Experience in a variety of settings and serving a variety of populations. 
Ability to handle a high volume of work and keep up with a fast paced and changing the environment. 
Computer proficiency and excellent communication skills are a must. Computer skills necessary: proficient with Microsoft office, Word and Excel. 

Previous EAP experience is a plus, as are clinical phone and assessment skills. 
EAP certification and/or Experience in Employee Assistance Programming a plus. 
Experience in a variety of settings, as well as working with a wide age range of patients is helpful. 
Prior work with managers and prior work with substance abuse issues a plus

This position is Monday-Friday, 40 hours/week -- Start date would be 10/24/2018

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Reference number US_EN_99_020641_348877