EAP Counselor/Specialist - Intermediate


Adecco is currently assisting a local client in their search to fill EAP Counselor/Specialist – Intermediate in Philadelphia, PA! Apply now if you meet the qualifications listed below!

Position Description:

Call center environment providing expertise and assistance to the employee in the Employee Assistance Program. The objective of this role is to provide telephonic mental health services, employee assistance services, triage, and special services according to measurable criteria to meet the needs of callers and the contractual obligations of customers.
Primary responsibilities include:
-Providing telephonic Assistance to employees who are dealing with a variety of issues, including workplace stress, family issues, and mental health needs. Responding to crisis calls, determining member eligibility and benefit coverage, and performing call triage as appropriate.
-Initiating counseling referrals and providing certification for appropriate outpatient care.
-Assisting in the coordination of services with the provider.
-Updating and making clinical notes in the care management database.

Must have skills/experience:
Masters (MA) degree or higher in a mental health or related field.
Minimum of two (2) years of post-graduate experience
Experience in brief cognitive-behavioral, problem solving interventions, family intervention, crisis intervention, and marital/parenting issues are necessary.
Excellent Clinical Skills.
Assessment Skills Experience in a variety of settings and serving a variety of populations.
Ability to handle a high volume of work and keep up with a fast paced and changing the environment.
Computer proficiency and excellent communication skills are a must. Computer skills necessary: proficient with Microsoft office, Word and Excel.

Previous EAP experience is a plus, as are clinical phone and assessment skills.
EAP certification and/or Experience in Employee Assistance Programming a plus.
Experience in a variety of settings, as well as working with a wide age range of patients is helpful.
Prior work with managers and prior work with substance abuse issues a plus.

How will performance be measured?
Staff will be measured through monthly audits and have specific metrics to meet.

What are the working days/hours for this position?
The position will be Monday-Friday, 40 hours.

Dress Code: Casual IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good, Yulia.legood@adeccona.com, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_2_022862_406912