Early Customer Account Representative

  • Location
    San Ramon , California
  • Category
    Office, Clerical & Administrative - Collections
  • Job type

-Auto-Dialer Collections: make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
-Identify root cause of customer delinquency and generate effective solutions
-Conduct minimal skip tracing necessary to prepare account for next level of collections
-Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
-Become a productive member of the department (meet quantitative objectives)
-Maintain enthusiastic and positive attitude

-Excellent verbal communication skills (easy to understand)
-Able to multi-task (ability to talk and type simultaneously is a must)
-Customer service oriented
-Eager to learn
-Bilingual (Spanish) a plus
-College Degree (4 Year) is required

  • Apply with Adecco

Reference number US_EN_1_025115_11728210