ECOM Support Agents

  • Location
    Seminole, Florida
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 14 - $ 16 / Hour
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a local client that specializes in fitness apparel and technology, in their search for an experienced ECOM Support agents in Seminole, FL. This is a long term, possible temp to hire position, providing phone, e-mail and live chat support to their customers. Prior account management or ECOM support highly desired. 1 year minimum relevant work experience doing live chat AND inbound customer service is required! Apply today if you meet the requirements below.

 

Qualified candidates must be able to work weekends, either Saturdays or Sundays, and weekdays between 9:00 AM AND 5:00 PM. Pay rate is between $14.00 - $16.00/hr. depending on experience.

 

Responsibilities Include:

- Providing customer service and support via inbound phone calls, e-mail and live chat.

- Help customers select which products are right for their needs.

- Assist customers in navigating their website and placing online orders.

- Tracking shipments through UPS, Fed EX and USPS.

- Monitor customer satisfaction and report to supervisor.

- Resolve product returns, shipping inquiries, and order status questions.

 

Minimum Requirements Include:

- At least 1-3 years Customer Service experience.

- Prior experience providing live chat and e-mail support highly preferred.

- Excellent verbal and written communication skills.

- Proficient in Microsoft Office (Word, Excel, etc.) applications.

- Good typing skills (45 WPM+), spelling, and grammar.

 

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

 

Click on Apply Now to be considered for this job in Seminole, FL or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.



  • Apply with Adecco

Reference number US_EN_99_020489_11884194