EFT Processor Analyst

  • Location
    Austin, Texas
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Call Center & Customer Service - Customer Service

The EFT Processor Analyst will efficiently handle crucial ACH functions within specified time frames and daily deadlines.
This position will be closely involved with Direct Deposit, an area that is considered highly important to current customers.

-Review, evaluate, and make decisions regarding ACH exception-handling within required deadlines and strict compliance.
-Conduct research and gather verification's for pending deposits
-Take phone calls and respond to inquiries from customers, banks, government entities and internal departments regarding ACH transactions.
-Maintain spreadsheets and create regular summaries and reports of departmental activities using Excel and Word.
-Provide consistent, high-quality customer-focused service that exceeds established standards.
-Contribute to a smooth-running team environment that works well together.
-Comfortably work within a defined attendance and punctuality policy that is designed to help our customers.

-Strong customer service skills required, experience with escalated-calls preferred.
-Knowledge of ACH operations and 2-or-more years experience in the electronic payments industry preferred.
-Background in consumer-based payments operations or banking operations a major plus.
-Ability to research, recognize and solve problems in a team environment.
-Ability to learn -quickly, multi-task and work on various accounts and issues within the team and as an individual contributor
-Excellent verbal and written skills with the ability to communicate effectively with customers, co-workers and management.
-Comfort with fluctuating volumes and accepting occasional schedule-changes at peak volumes.
-Experience with Outlook, Excel and MS Word.

*Must have open availability for schedule, which will be assigned upon completion of training

*Temporary from 1/15/18-3/31/18

  • Apply with Adecco

Reference number US_EN_1_027673_11754096