Electro-Mechanical Support

  • Location
    Lewiston , Maine
  • Category
    Industrial & Manufacturing - Repair / Technician
  • Job type
    Direct Hire


Technical Customer Support / Mechanical & Electrical / Direct Hire

Our client recently made a multi-million-dollar investment into their Maine facility, creating a state of the art manufacturing operation. Due to company growth, they are looking to add another Technical Support Professional to the team. This person will provide top tier customer support for the resolution of issues related to the mechanical and electrical systems. They will need to be proficient in electro-mechanical troubleshooting as they will be identifying, diagnosing, and resolving problems using phone communication.

Responsibilities:

Identify, diagnose and resolve problems for customers by using phone communication or onsite support
Manage escalation of issues to assure timely resolution
Utilizes CRM for scheduling and maintaining accurate and complete records of all customer interactions i.e. phone support, service, and preventive maintenance
Install, tag and assist in the configuration of end-user hardware, software and peripherals
Coordinate timely service of equipment and software by internal resources, dealers or vendors
Analyze recurring customer issues and trends to suggest corrective actions
Provide feedback to quality control related to defects found in the field
Participate in a 24/7 on call rotation


Qualifications:

Experience providing end user phone support
Proficiency with electrical troubleshooting and problem solving techniques
Excellent customer service skills
Experience with training individuals and classes
Travel (up to 25%)


If you meet the above qualifications and would like to apply for this position, please click APPLY NOW and upload your most current resume or you may email your resume to Craig MacDonald, at craig.macdonald@adeccona.com. Thank you in advance for applying, however, only qualified candidates will be contacted.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_2_020056_134940