Elgin, IL Early Customer Account Representative

  • Location
    Elgin , Illinois
  • Salary
  • Category
    Office, Clerical & Administrative - Clerical
  • Job type
    Direct Hire

Job Duties:

�Auto-Dialer Collections
� make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
�Identify root cause of customer delinquency and generate effective solutions for AHFC and customer
�Conduct minimal skip tracing necessary to prepare account for next level of collections
�Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
�Become a productive member of the department (meet quantitative objectives)
�Maintain enthusiastic and positive attitude
�Attendance � being here on time ready to work at the start of the shift

Assignment Description:

�Long-term temporary assignment with no set time or guarantee of a full-time position
�Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

Desired Soft-Skills:

�Excellent verbal communication skills (easy to understand)
�Able to multi-task (ability to talk and type simultaneously is a must)
�Customer service oriented
�Eager to learn
�Bilingual (Spanish) a plus
�College Degree (4 Year) is required

Work Schedule:

� Monday through Thursday: 11am � 8pm
Friday: 8 AM � 5 PM
�Two Saturdays per month: 8 AM � 12 PM
�Must be flexible, schedule may change with business needs

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Reference number US_EN_1_026837_11657953