End User Support Technicain

Adecco is currently assisting a local client in their search to fill a End User Support Technician role in Dover, DE.  APPLY NOW if you meet the qualifications below!!!

 

Start Date: April 22, 2019

Duration: Sep 28, 2019

Location: Dover, DE 19904

Pay Rate: $30.00 per hour / Adecco W2
 

End User Support Technician

Description:
- Must have experience supporting Microsoft Office 365, SAP, MII, SolidWorks, AutoCAD and knowledge of ServiceNow
- Must have at least 3+ years of experience providing end user support in person - Ideally in a manufacturing environment.
- Must be confident in troubleshooting and setting up any and all IT related equipment in Manufacturing plant
- Must have very strong communication skills - will interact with and assist with all levels of employees at our client site

Position Summary
This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy.

Accountabilities
• Track, support, and remediate problems, requests, and document resolutions
• Identifies, analyzes and interprets both technical and business opportunities
• Install, Move, Add, and Change pc hardware, software, and conference equipment
• Promotes end solutions
• Acts as change agent to implement and communicate change
• Stay current with latest system information, changes and updates
• Develop and analysis of problem trend reports for locations they support

Required Skills and Experience
• Equivalent experience and/or certifications will be evaluated
• Working knowledge of fundamental operations of relevant software, hardware and other equipment

Preferred Skills and Experience
• Strong Customer Service Abilities
• Highly Organized
• Attention to Detail with the Ability to Prioritize Workload
• Team Player
• Analytical and Problem-Solving Ability
• Strong Interpersonal and Business Professional Communication Skills - both written and verbal
• Analytical and planning skills

Working Relationships
• This position will report to the Team Lead, End User Computing
• The peers for this position will be fellow Analysts
• Business Partners will be End-Users across the organization

 

 

**Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

 

If you have any questions surrounding the application process, please feel free to reach out to: Melody Meyer at melody.meyer@adeccona.com

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include 401(k), and Insurance Benefit Plans.  

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

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Reference number US_EN_99_022862_476407