Energy Advisor Customer Support Specialist

Adecco is assisting a local client in recruiting for a current Call Center Representative - Customer Service job in Detroit, MIThis is for a long-term temporary opportunity.  As a Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services.  You will also be charged with handling and resolving complaints.  If you meet the qualifications listed below please Apply Now!

Responsibilities for this Call Center Representative - Customer Service job include:

  • Receive a high volume of inbound calls regarding energy efficiency rebate programs
  • Educate customers on active programs, benefits and eligibility
  • Actively listen to customer needs and goals to appropriately describe programs that will match the customer’s goal
  • Use computer system to track, gather information, and/or troubleshoot the items raised by the customer
  • Achieve productivity standards and goals set by the company while maintaining high level of customer service
  • Refer unresolved customer issues to designated call center department or supervisor for further investigation

Qualifications:

  • High school diploma or equivalent required
  • 3-5 Years of relevant experience
  • Candidate must be able to sit for the majority of their shift
  • Excellent verbal and written communication skills
  • Make good decisions and resolve issues in a clear, calm, and diplomatic matter
  • Computer literate - Proficient with Email and Microsoft Word
  • Able to work in a team environment

 

Candidates need to be available to work between Monday-Friday 8am-8pm and Saturday 8am-1pm. 

Pay for this position is $15/hr plus overtime as needed. This is a long-term temporary opportunity.

Click on Apply Now to be considered for this Call Center Representative - Customer Service job in Detroit, MI or any related opportunities with Adecco.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and free Self-Paced Online Training Courses.

Adecco Group is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_027338_449369