Enrollment Center Specialist - Bilingual

New

A Bi-Lingual (Spanish) Enrollment Center Specialist is a client-focused position responsible for leveraging technology to provide: preliminary screenings and assessments, application assistance and renewal guidance, extensive follow-up to ensure clients receive services, community outreach for education and application enrollment, and problem solving and referral assistance over the phone for clients with complicated needs. A successful Enrollment Center Specialist knows the importance of empathy, advocacy, cultural competency and follow-up assistance to help clients access the services needed to build and sustain healthy lives. This position requires a creative intellectual with critical thinking skills and a desire to help those in need.

Make a Difference through Action

Perform in-depth screening for community and benefit programs for the purpose of educating, navigating and facilitating 120 client enrollments a month.

Actively listen to clients to develop a strategy that identifies solutions to barriers for access to enrollment.

Identify and accurately refer clients to appropriate community resources which may address the clients’ additional health and social needs.

Provide reminder activities to assist customers in completing the application process.

Accurately document all client interactions and unmet needs in the systems to assist in the identification of gaps in services that can be addressed.

Identify and assist with barriers to care and monitor client progress.

Use active listening and conversational intent in all interactions to provide high-quality confidential connections to resources and services for all clients.

Leverage technology to provide a tailored follow-up approach that assists clients in overcoming barriers to submitting documentation and accessing benefits. A minimum of 65% approval for applications submitted is expected.

Ensure successful service delivery by continuously monitoring and improving personal productivity, quality measurements, client satisfaction surveys and efficiency.

Manage follow-up conversations with clients to identify needs for advocacy, further services, and feedback regarding services received.

Provide ongoing process improvement strategies for internal programs.

Keep all activities in line with the core values and contribute to the positive culture of San Diego.

Assist with other projects as assigned.

This role is full-time, between the hours of 7am-7pm and pays $15-$16/hour.

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Reference number US_EN_99_020641_360279