Entry Level- Key Accounts Reps

  • Location
    Houston , Tx
  • Salary
    $ 11 - $ 14
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temp to Hire

Adecco is assisting a local client in recruiting for various customer service reps, customer service data entry and territory support (lead)in North West Houston, TX area! Strategic business objectives by maintaining accounts updated. Heavy account management of over 130+ If you meet the qualifications listed below, please Apply Now! Looking for candidates that can start immediately. Hourly rate starts at $11.00- $14.00 depending on experience.

Required Experience:
• High School diploma or equivalent
• Minimum of 3 years of experience working directly with customers as well as heavy data entry.
• Proficient in Microsoft Office Suite with intermediate Excel experience as position requires a great amount of data manipulation.

Responsibilities:
• Run reports from the Great Plains system and input data into Excel as well as run specialized reports at customer request.
• Manipulate heavy amounts of data in Excel in correlation with the Points Programs.
• Maintain the Outlook email inbox and respond to multiple requests daily from over 130 clients and their employees.
• Manually upload points into each employee point’s account.
• Assists customers and their employees with password resets and points website navigation.
• Contact for customer surveys as well as troubleshoots when issues arise.
• Deactivate accounts at customer request.
• Work with sales team on each customer’s account set up as well as be familiar with all customers using the points program, over 130 companies.
• Maintains point program website by adding, removing points and transferring points, creating and deactivating accounts.
• Maintains automatic point/allowances and communicates with customer when completed.
• Communicate with customer service team when new account is set up to.
• Communicate updates to be made on Website info sheets on each customer.
• Partners with the IT department with website maintenance as well as any other requests.
• Receives phone calls from customers in regards to the online points programs.
• Works with customers when items are on backorder from orders placed on points programs.
• Place online orders for customers when customers call in.
• Responsible for entering point orders into system with extreme accuracy, both manual and online orders.
• Checks order status for customers as well as give an estimated time of completion on orders placed.
• Provides the customer service team guidance with questions on employee points programs.
• Process return request from customers.
• Assists the Lead Customer Service Representative and the Customer Service Support Representative where needed such as proofing or entering orders.
• Perform other duties as assigned by the Customer Service Manager.

Required Skills:
• Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas.
• Organizational skills with the ability to handle multiple tasks and/or projects at one time.
• Time management skills with the ability to prioritize and schedule daily activities for the most efficient use of time.
• Problem solving skills with the ability to look for root causes and implementable, workable solutions
• Interpersonal skills with the ability to work in a fast-paced environment and participate as an independent contributor with little supervision or as an active team member depending on the situation and needs.
• Ability to work with tight timeframes and follow through with the customer on a regular basis.
• Able to manage tremendous amounts of data quickly with accuracy.
• Can manage through multiple computer applications with speed and accuracy.
• Ability to multi-task while under pressure.
• Maintain a high level of professionalism to a wide range to customers.
• Ability to work in a team environment as well as cross-functionally.

Click on Apply Now to be considered for this position or any related opportunities with Adecco.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_1_025387_11606093