EOC Analyst II

  • Location
    Atlanta , Georgia
  • Category
    Office, Clerical & Administrative - Receptionist
  • Job type
    Contract/Temporary

Adecco is currently assisting a local client in their search to fill an exciting EOC Analyst II role in Atlanta, GA! Apply now if you meet the qualifications listed below!

EOC Analyst II
5 months
Monday – Friday 11PM – 7AM
$39.00/ hr.
Description:
The Enterprise Operations Center (EOC) Analyst is responsible for delivery day-to-day infrastructure operations including monitoring and alerting, batch scheduling and processing, transmission of electronic data files, and initiating incident management activities. The EOC Analyst also plays a role in physical data center operations and continuous improvement.

Creating and updating incidents accordingly within the ticket tracking system with detailed incident and resolution information. Notifying appropriate personnel and customers (internal and external) upon issue resolution.
Categorizing incidents correctly and assessing/negotiating the urgency and impact of a reported or discovered incident.
Matching multiple incidents and creating new problem error reports as well as matching incidents against known problems and errors
Responsible for critical customer impacting incident/outage notifications using predefined outage notification templates. Initiating and coordinating conference bridges for outages.
Responsible for morning and evening overall system status reports as well as the proper turnover of incident tickets to the next shift.
Working with partners to resolve issues.

Requirements:
The Enterprise Operations Center (EOC) Analyst is responsible for delivery day-to-day infrastructure operations including monitoring and alerting, batch scheduling and processing, transmission of electronic data files, and initiating incident management activities. The EOC Analyst also plays a role in physical data center operations and continuous improvement.

Creating and updating incidents accordingly within the ticket tracking system with detailed incident and resolution information. Notifying appropriate personnel and customers (internal and external) upon issue resolution.
Categorizing incidents correctly and assessing/negotiating the urgency and impact of a reported or discovered incident.
Matching multiple incidents and creating new problem error reports as well as matching incidents against known problems and errors
Responsible for critical customer impacting incident/outage notifications using predefined outage notification templates. Initiating and coordinating conference bridges for outages.
Responsible for morning and evening overall system status reports as well as the proper turnover of incident tickets to the next shift.



How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to Arielle Thurston at Arielle.Thurston@adeccona.com.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_399158