ESC Support Specialist

New
  • Location
    Riverside, California
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a local client and recruiting for an ESC Support Specialist (Payroll Support)– Riverside, CA

Position: ESC Support Specialist (Payroll Support)
Job Location: Riverside, Ca
Job Duration: 6 Month Contract
Shift: 8:00am - 6:00pm
Pay: 18.00 per hour


To Chat with the recruiter NOW: https://flashrecruit.com/user/ArielleThurston

To Apply: email your resume directly to the recruiter: (Arielle.Thurston@adeccona.com)

MAIN DUTIES:


Handles all incoming calls into the toll free ESC contact number and determines if they need to be transferred to a Specialist.
Creates tickets for customers calling the ESC and strives to assist the customer with a first call resolution either themselves or by escalating the call to a Specialist.
Escalates time sensitive and/or high impact inquiries to Specialist, supervisor or manager.
Respond, resolve and/or distribute customer inquiries to the appropriate team member for resolution.
Responsible for responding and resolving general payroll, benefit and leave customer inquiries.
Follow up on outstanding issues to ensure resolution, keep customers informed on the status of research and closes Axiom ticket when complete if applicable.
Processes the following in PeopleSoft: Kronos badge replacements, status changes, supervisor changes, organizational changes and employee life cycle changes.
Processes separations for employees who are not retirement eligible.
Submits Kronos and PeopleSoft access changes to HRTS on behalf of the customer.
Provides online navigation assistance for customers and utilizes the Bomgar tool to effectively identify and resolve the problem.
Keeps abreast of changes in local, state, and federal laws; changes policy and/or contract language as they pertain to the payroll function.
Responsible for securing, safeguarding and keeping confidential employee information as required by our, “Personally Identifiable Information Security Policy” and all other company data privacy requirements.
Position supports 4 time zones. Must adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume. Flexibility is required to support peak volume events throughout the year.
Performs other duties as assigned by management.


Qualifications

Minimum 1-3 year related payroll and benefits experience preferred
Strong knowledge of federal/state wage and hour laws.
1-3 years HR/PR experience preferred
Payroll/data entry experience is preferred, Kronos is preferred
Knowledge of Outlook is a plus
50% data entry/50% customer service work
Prior call center experience is a plus


HOW TO APPLY:

To Chat with the recruiter NOW : https://flashrecruit.com/user/ArielleThurston

Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Arielle Thurston by email at Arielle.Thurston@adeccona.com.


Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled






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Reference number US_EN_2_022862_401453